Kineo Open Source offers support for both on-site and on-demand solutions.

Kineo Open Source support offering includes:

• Implementation and configuration of your Sugar CRM
• Sugar CRM customisation using bespoke or open source extensions
• Administrator training
• Administration support
• End user manuals

You don’t have to use our implementation services to qualify for support, if you have your own internally administered Sugar CRM then we are happy to provide support services for that too.

In addition, our on-demand solution includes:

• Free and unlimited professional support from our service desk specialists
• UK business hours phone and email support *
• Free upgrades to major version releases
• Detailed online help

* Non-UK business hours and 24/7/365 support pricing is available on request.