Subscribe to our Software as a Service (SaaS) CRM solution to reduce up front costs and take the headache out of implementation and support.

On-demand may be right for you if you:

• Do not want or cannot afford the overhead of an IT team or infrastructure
• Do not have the skills to setup and configure a CM CRM solution
• Prefer an affordable monthly subscription to upfront capital investment
• Would rather leave someone else to do implementation and support
• Require a rapid CRM solution deployment
• Are looking for a customisable SaaS implementation, not an inflexible one-size-fits-all system that all customers must share
• Want to start small but maybe upgrade later with ease.

At Kineo Open Source we put your needs first. While many of our competitors offer one-size-fits-all hosted applications which you have no freedom to re-configure or customise, our on-demand solution provides you with a Sugar CRM implementation all of your own. This enables you to take full advantage of our customisation, theme development, training and support services.

Pricing

We have a range of solutions for all needs including:

• shared servers for small to medium sized systems
• virtual private servers for larger systems and where operating system level control is required
• dedicated servers for large, busy systems.

If you can’t find a solution here that fits your needs then please contact us and we will tailor a solution to your organisation’s requirements. 

*Platinum cost may vary depending on hardware requirements, please call us for advice.

• Service levels

• Our on-demand service level agreement (SLA) includes:
• 99.95% availability
• 24 hour server monitoring
• Fully redundant connectivity and power
• Daily file backup
• Money back guarantee: 1 day's hosting fee for each 60 minutes of unscheduled downtime (up to 100% of your Recurring Fee).
• Tier 1, SAS70-certified data centers
• Unlimited support issues
• UK business hours phone and email support *
• Detailed online help

* Non-UK business hours and 24/7/365 support pricing is available on request

Why host with Kineo Open Source?
Our basic solution starts at £750. So why should you host with us and not with some £5 per month low-end supplier? Here are some reasons:

• At Kineo Open Source we ensure good server performance, monitoring and proactively improving the servers when needed. With low-end solutions there is an element of ‘you get what you pay for’ and server performance is often slow.
• Kineo Open Source uses professional site monitoring services so that our team are alerted by email and SMS in the event of server performance problems. This enables us to fix most issues before they become major problems. With low-end solutions, server monitoring with email and SMS to your team is rarely provided.
• Our managed hosting service means that we provide all the necessary server administration skills to keep your site running in tip-top order. If you go it alone, then you’ll need to understand server administration fundamentals to use the server control panel effectively and for routine maintenance tasks and troubleshooting.
• You’ll get usage statistics with a low-end provider but no analysis with those stats. With Kineo Open Source, usage statistics are provided and analysed, with actions and upgrade paths proposed if necessary.
• At the bottom of the market you are on your own to manage the hosting supplier relationship. Using the Kineo Open Source managed service means that we manage the hosting supplier. And if you use Kineo Open Source for design and implementation too (which most of our clients do) then you only have to deal with a single supplier for a complete, end-to-end solution.
• Kineo Open Source provides upgrades as part of your hosting plan. With a low cost provider, you’re on your own.
• Kineo Open Source performs daily backup of all your files and will restore the previous night’s backup at your request. Low cost ISPs often provide application backup only and make content backup your responsibility. If they do backup content, is often not performed daily. They may only commit to restoring data in the event of their mistakes, not yours.