Infoworld stated: "With tools for salesforce automation (leads, pipeline forecasting, and account management), e-marketing, and online lead capture, as well as customer support and automated service handling, Sugar has the most comprehensive feature set among open source competitors. The sizable user community behind Sugar brings with it a wealth of connectors to integral business systems and plug-in options to extend functionality. Another big plus: SugarCRM's well-designed user interface and uncomplicated setup and customization help speed up deployments and make new users productive quickly. Sugar's e-mail marketing and campaign management tools are challenged by no other open source competitor."

Read the full story at Infoworld.